FAQ

Our main goal in designing our motors is to provide the best possible riding experience. We tested batteries on and off the frame, and we found that moving the weight from the frame to the rider provided better weight distribution, more responsive suspension, a more agile bike, and a the best ride of any eMTB! If you prefer a battery mounted to the frame, that is an option too and can be installed by a bike shop or by yourself.

Yes, if you are bicycle mechanic with significant experience working on bottom brackets. We still always recommend having Hermes kit installed at an electric bicycle shop, or any bicycle shop. That way a current professional bicycle mechanic will work on it. We offer support and training to bike shops doing installs. We offer remote support to individuals who wish to install on their own.

The warranty for the Hermes Motor kit (all components except for battery & charger) is 4 years.
The warranty for the battery & charger supplied for Hermes is 1 year, due to the need for users to take minimum care and not store a battery with 0% charge for longer than 3 days. The batteries are made with Panasonic cells, and are expected to last 5 - 10 years with minimum care. Replacements are the most competitively priced on the market, starting at €334+shipping, due to Hermes being compatible with a widely available type of battery.

We currently do not offer a motor that complies with EU or US e-bike street regulations. Our products are for off-road private-track use only. Hermes can be integrated into a frame to produce an S-Pedelec bike, and we encourage any manufacturers who are interested to contact us!

Yes ebike and eMTB batteries are perfectly safe. These are quality controlled with carefully selected and tested battery management systems that monitor cell groups and temperature. Batteries used with Hermes us Panasonic PF cells or better, and each cell is individually fused. The battery pack has a water resistant hard case and battery management system that protects against over discharge, over charge and balances the cells.

The kit is all-inclusive: A Motor, a battery, charger, BB, backpack, throttle, mounting brackets, screws, etc. If you have a ready working bicycle, then the kit contains everything you need to convert it. Once an order is payed for, we ask about your set up and do a final to check to see there is anything you already have and credit the cost back, or discount on an upgrade. We also offer upgrades and customization. If you take the time to tell us about your needs in messages or phone call, we can make the perfect kit.

Yes! The motor can be mounted to virtually all mountain bikes (95%). Even most non-mountain bikes are compatible.

Yes, we do!
You may contact us by email at info@paradoxkinetics.com for more details.

Send us your question

Paradox FAQ