FAQ

Our main goal in designing our motors is to provide the best possible riding experience. We tested batteries on and off the frame, and we found that moving the weight from the frame to the rider made for a more agile bike, more responsive suspension, and the best ride of any eMTB! If you prefer a battery mounted to the frame, there are solid options available and can be installed by a bike shop or by yourself.

Yes, if you are bicycle mechanic with significant experience working on bottom brackets. We still always recommend having Hermes kit installed at an electric bicycle shop, or any bicycle shop. That way a current professional bicycle mechanic will work on it. We offer support and training to bike shops doing installs. We can guide individuals who wish to install on their own.

The warranty for the Hermes Motor kit (all components except for battery & charger) is 3 years.
The warranty for the battery & charger supplied for Hermes is 1 year, due to the need for users to take minimum care and not store a battery with 0% charge for longer than 3 days. The batteries are made with Panasonic cells, and are expected to last 5 - 10 years with minimum care. Replacements are the most competitively priced on the market, starting at €334+shipping, due to Hermes being compatible with a widely available type of battery.

Our products are for off-road or private-track use only. Hermes can be programmed to comply with any power limit from the factory, if requested, e.g. 350W, 750W. Hermes can be integrated into a frame to produce an S-Pedelec bike, and we encourage any manufacturers who are interested to contact us!

The batteries used with our kits are perfectly safe. They have the current technology of cell-level fusing. This means there is a fuse on every single cell, these have to be high tech fuses, that are very light and small because there are so many. Each battery is carefully tested and quality controlled. High quality battery management systems(BMS) are used that monitor cell groups and battery temperature. The cells used are Panasonic PF cells, or the better Samsung 30Q / 29R. The battery pack has a water resistant hard case. The BMS also protects against over-discharge, over-charge and balances the cells.

The kit is all-inclusive: A Motor, a battery, charger, BB, backpack, throttle, mounting brackets, screws, etc. If you have a ready working bicycle, then the kit contains everything you need to convert it. Once an order is payed for, we ask about your set up and do a final to check to see there is anything you already have and credit the cost back, or discount on an upgrade. We also offer upgrades and customization. If you take the time to tell us about your needs in messages or phone call, we can make the perfect kit.

Yes! The motor can be mounted to virtually all bikes. Fatbikes, Pressfit, BB92, no problem, and many Paradox motors have been mounted to these and all types of frames using our patented technology.

Yes, we do!
You may contact us by email at info@paradoxkinetics.com for more details.



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